Frequently asked questions
On this page you'll find the answers for the most frequently asked questions about our products and services.
What is the printing method we use for your item(s)?
• Softer feel
• Unlimited color usage and greater detailed prints
• One-off printing
What is the fulfillment process?
Fulfillment is a process combined of different stages to get your item(s) ready to send out.
1. Picking & Pretreatment : First of all, we pick the item variant that was ordered and get it ready for Pretreatment, it's a solution that is applied to help white ink gel properly to the T-shirt you want to use.
2. Printing : Now that your garment is ready, we get into the DTG printer to handle this step, we use Kornit and Brother printers for the best results.
3. Quality control : Since that human and machine errors are possible, we have a quality control team that check your item(s) for any little flaws or distortions before passing to the next step.
4. Sorting : This step is including folding and stretching your items correctly to avoid wrinkles while shipping.
5. Packaging : Last but not least is packaging, the trip can get rough some times but no worries, that's why we put your item(s) in two plastic packs, an inside clear plastic bag that contains the shirts and an outside rigid one that has orders info and for extra safety.
How long it's gonna take to receive my order?
After placing your order, it will take 3-5 Business days to be fulfilled and shipping time will depend on the method you choose, please remember to exclude weekends as they're not included in the fulfillment and shipping process.
Estimated shipping times
• Australia, New Zealand and Oceania: 10 - 15 business days
• Europe: 5 - 10 business days
• North America: 3 - 8 business days
We'll do our best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
How our items are items are measured ?
Our items are measured laid on flat surface in inches, the best way to help you choose the right size is to measure a shirt you have on a flat surface, then find in our styles and variants the right match for it.
What are the carriers we use to ship your items?
All US orders are shipped with USPS ( US Postal Service ), we have strong partnerships with the most reliable carriers to bring you the best offers ( FedEx, USPS, DHL, Latvijas Pasts )
Can i request customization for my order?
Yes, if want to add your special touch or remove anything from the design, just Contact us and we'll be happy to assist you through.
Are there any other colors available?
Yes, we offer so many other colors for each item, just send us the color name that you're looking for, and we'll get back to you to confirm if it's available or not.
What are the brands we use for your items?
We offer products by many different brands that has been around for decades in this business and can assure quality for our customers, our partners are ( Bella+Canvas - Anvil - Next Level - Glidan )
Can i request order cancellation?
Yes you can cancel your order, request a cancellation within: 6 hours of purchase, if six hours have elapsed, we wont be able to refund or cancel your order.